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Outsource world-class live support

Focusinc Group, Customer-centric Customer Service

At Focusinc Group we are and always will be entirely customer centric. It doesn’t matter where abouts you land on our map, whether you are a client of ours, an inbound caller or simply a member of the public looking for a job opportunity, you will always be treated with the greatest respect.

At Focusinc our customer service teams have been trained to the highest standards available to us here in the Philippines. They know exactly how to handle every single manner of caller imaginable – as they have encountered them all either first hand, or in training. They have received an extremely high level of customer satisfaction training and have some of the best customer service skills in the industry. As a company, we expend a great deal of time, effort and energy into our call centre outsourcing services so that you can receive an experience that we are both proud of.

As an outsourcing company in New York we know that the needs of our customers and of our client’s customers can often be varied, vast and unique! That is why all of our call handlers are adept at managing a caller’s needs, no matter how unique or pressing they might be. All of our team members are well versed in customer care, so you can rest assured that your valued clients are getting the care and attention that they deserve.

Your complete customer service solution

Voice

Email

v

Chat

The benefits of outsourcing your in-house administration with Focusinc Group are incredibly numerous:

  • By letting us handle all aspects of your administrative customer service operation, you are guaranteed all-hours access to a highly trained and skilled pool of staff, and you are freeing up your time, and your budget, for better things
  • When you outsource with Focusinc you are awarding yourself and your company a distinct advantage. Our team are highly trained, dedicated and maintain the highest standards of professionalism at all times. Their number one priority is customer support. Your callers are in good hands.
  • All of us here at Focusinc Group understand that taking your in-house services and delivering them to an offshore outsourcing company can be daunting, but our track record speaks for itself. It’s a decision we know you won’t regret and we cannot wait for you to start reaping the benefits of outsourcing.
How we scaled a customer service team

Get in Touch

To find out more information about Focus Inc, or if you want to discuss your project in more detail, simply fill in the form.

212 804 7111
Info@focusincgroup.com

We understand that as a medical billing company, your expansion is tantamount to providing a reliable, high quality service.

At Focusinc Group, we also believe in giving our clients the very best. We make projected business growth a reality, and we do it as a team. When you outsource the processes of your medical billing company to us, you don’t just get a single member of staff assigned to you, you get the entire Focusinc family.

Read Our Customer Service Blogs

4 Ways To Reduce Your Costs When Running a Medical Billing Firm

Whether your Medical Billing company is based in New York, Florida or Hawaii the increasing costs of overheads like your medical billing department, team and resources coupled with the growth of competition, means that now more so than ever, reducing your costs when...

4 Ways To Reduce Your Costs When Running a Medical Billing Firm

Whether your Medical Billing company is based in New York, Florida or Hawaii the increasing costs of overheads like your medical billing department, team and resources coupled with the growth of competition, means that now more so than ever, reducing your costs when...

Difference Between Managed Services and Freelancers

Whether your Medical Billing company is based in New York, Florida or Hawaii the increasing costs of overheads like your medical billing department, team and resources coupled with the growth of competition, means that now more so than ever, reducing your costs when...

Difference Between Managed Services and Freelancers

Whether your Medical Billing company is based in New York, Florida or Hawaii the increasing costs of overheads like your medical billing department, team and resources coupled with the growth of competition, means that now more so than ever, reducing your costs when...

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