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Providing outsourced scalable solutions for ambitious business owners.

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Focusinc Group is a New York based business process outsourcing (BPO) company that helps passionate business owners scale their servicing solutions by utilising our highly skilled talent and infrastructure.

Reduce your costs by 30%

We save our clients an average 30% on infrastructure, staffing and business costs by utilizing sophisticated system processes as well as highly tailored tools and training teams.

Your team, available 24/7

Our team comprises of over 500 highly trained professionals, all of whom are proficient in the implementation of key perfomance indicators and industry specific workflows


Reclaim up to 50% of your time

Our dedicated supervisors and delivery teams work tirelessly to action and then polish your internal business processes. We provide the tools for the evolution of your business.

Who We Work With

As an outsourcing firm based in New York, we are well-equipped to manage and maintain sustainable business growth. Regardless of whether you are in medical billing, customer service or e-commerce, our expansive and experienced teams are the perfect option for the growth and sustainability of your business.

Industries We Specialize In

Medical Billing Companies

We maximise profitability by ensuring claims process times are fast and training is up to date.

Customer Service Teams

Our customer service teams are among the best in the world, ensuring your customers are always delighted.

E-commerce Businesses

Highly experienced team can help you manage each online transaction from start to finish.

Other Industries We Have Experience In:






Constructions & Estimation




Travel & Tourism

At Focusinc, we work with businesses throughout the world, operating in a multitude of industries. Although a large part of our operations and processes are built for medical billing, e-commerce and customer service outsourcing, we specialise in providing scalable outsourcing solutions.

Our team have over six years of experience replicating, improving and scaling business processes for organisations throughout the United States.

Industries we have experience in include: Architecture, Insurance, Constructions and Estimation, Logistics, Travel and Tourism.

Our Outsourcing Process

As an outsourcing company, our process begins with you. We work tirelessly to understand the needs of your business and what your objectives are. Our highly specialised management team will pre-qualify and select the most eligible applicants for your businesses needs.

We understand how valuable and important your time is. Our processes have been setup so as to minimize the pressure and time-constraints that come with the daily management of a business. We efface the stressful discrepancy between your work life and your personal life, so you can concentrate on what matters.

Find-out-how-we scaled-a-customer-service-team-with-a-robust-recruitment-process

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